Matt Talks Hospitality
Welcome to Matt Talks Hospitality, a hospitality podcast where every episode is tailored for hoteliers.
Your host, Matt Welle, Mews CEO, has spent over two decades in the hospitality industry. He shares valuable lessons and insights to help you fine-tune and improve your business. He brings together hospitality and tech experts to dive into hotel operations, revenue management, and more.
As the CEO of the hospitality software company Mews, he's excited to be making a mark on an industry which is as old as mankind. Its an industry that desperately needs a new generation of thinkers to drive innovation. He believes technology should not alienate personal relationships, it should rather help facilitate better and more personal service.
More episodes and video content available here: https://hubs.ly/Q0350wrf0
Learn more about Matt Welle: https://www.linkedin.com/in/matthijswelle/
Matt Talks Hospitality
The art of unscripted hospitality with Dina Belon
What happens when you hire for personality? That’s how Staypineapple built a culture where staff aren’t afraid to be themselves at the front desk, where genuine interactions win over guests and where hospitality feels authentic, not scripted. The hotel group’s president Dina Belon explains how that same culture kept the staff resilient when Staypineapple overhauled most of its tech stack – PMS, POS, CRM, housekeeping and guest communication tools.
Learn more about the podcast here: https://hubs.ly/Q0350wrf0
#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue
0:00 – Introduction to Dina Belon
2:30 – What's at the core of Staypineapple Hotels
4:36 – Creating an inclusive culture
11:20 – How to build an authentic hotel brand
12:46 – Is trust scalable?
16:53 – The power of empathy
18:56 – How changing hotel tech affects staff
25:38 – How to best collect guest data
28:44 – Advice for women in hospitality