Matt Talks Hospitality
Welcome to Matt Talks Hospitality, a hospitality podcast where every episode is tailored for hoteliers.
Your host, Matt Welle, Mews CEO, has spent over two decades in the hospitality industry. He shares valuable lessons and insights to help you fine-tune and improve your business. He brings together hospitality and tech experts to dive into hotel operations, revenue management, and more.
As the CEO of the hospitality software company Mews, he's excited to be making a mark on an industry which is as old as mankind. Its an industry that desperately needs a new generation of thinkers to drive innovation. He believes technology should not alienate personal relationships, it should rather help facilitate better and more personal service.
More episodes and video content available here: https://hubs.ly/Q0350wrf0
Learn more about Matt Welle: https://www.linkedin.com/in/matthijswelle/
Episodes
31 episodes
Hotel pricing and revenue strategies shaped by data
Hotels love to talk data. But what does that look like in making pricing and revenue decisions? In this episode, Matt sits down with Henry Blackman, Director of Product GTM Strategy at Mews, to talk about data and testing as a fuel for smarter ...
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Season 4
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Episode 37
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30:54
How to run your hotel with fewer staff
It’s a time when hotels are short on staff. Costs are up. Talent’s scarce. How do you keep things running without burning out your team – or affecting the guest experience? In this episode, Matt gets into the real talk: what actually works when...
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Season 4
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Episode 36
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29:56
Creating a home away from home for guests with Nicole Torbiörnsson from Ett Hem
Ett Hem, a beautiful hotel in Sweden, is one of Matt's favorites and for good reason. Ever stayed at a hotel that feels like home? Creating a homey feeling for guests is top priority for Ett Hem. Matt talks to Nicole Torbiörnsson, Director of S...
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Season 4
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Episode 35
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18:14
Hotel platform scalability and stability with Ryan Tomlinson
Matt talks to Ryan Tomlinson, VP of Product and Engineering for Platform Enablement at Mews, about what it takes to keep a global hotel platform reliable and secure. He explains how the team utilizes cloud infrastructure, protects customer data...
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Season 4
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Episode 34
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27:12
The joy of PMS migration with Manisha Athukorala
Is there joy in PMS migration? There can be, when it's done right. In this episode, Matt talks to Manisha Athukorala, VP of Deployment and Customer Success at Mews, about the secrets behind what really makes switching to a new PMS successful. H...
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Season 4
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Episode 33
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29:55
Cybersecurity in hospitality with Joshua Edwards
Joshua Edwards (Penta Hotels), a seasoned hotelier, shares how a major cyber attack, coinciding with the birth of his son became a turning point for his hotel’s cybersecurity. In response, they rebuilt their strategy around six core pillars: pr...
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Season 4
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Episode 32
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24:49
Hospitality investment strategies with Joe Pettigrew
In this episode Matt talks to leadership consultant Joe Pettigrew about investment strategies. They delve into various approaches to investing, sharing insights and experiences to guide viewers in making informed financial decisions. Hear their...
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Season 4
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Episode 31
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35:29
The magic of Atomize RMS with Ellen Hartelius
Matt and Ellen, Product Director at Atomize, dive into how Atomize RMS enables real-time, context-aware price optimization for hotels. Ellen shares her journey from product research to UX, emphasizing trust in automation and the evolving role o...
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Season 3
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Episode 26
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27:01
Hotel jobs of the future with George Barker
The hospitality industry is undergoing a shift as technology and AI reshape traditional roles. Positions like night auditors and reservation agents are changing. This week Matt caught up with George Barker, Senior Director of Communications, to...
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Season 3
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Episode 30
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26:37
Top 10 Mews features in the last year
We’re diving into ten powerful features of Mews that every hotelier should know about. From Apple Wallet integration for smooth key access to smarter guest profile management, these tools aren’t just flashy, they’re genuinely game-changing.&nbs...
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Season 3
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Episode 31
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17:55
The history of Mews with Richard Valtr
Grab your popcorn and cozy chair for a special episode with Mews Founder, Richard Valtr. The two long-time friends and business partners chat about the original vision for Mews as a disruptor, how they earned early customer trust, and what it t...
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Season 3
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Episode 29
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52:52
Best hotel website strategies with Michael Fitzsimmons
Matt sits down with Michael Fitzsimmons, VP of Growth at Mews. They dive into why a hotel’s website is much more than just a place for booking, it's your digital front door, the first impression, the first experience and essentially th...
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Season 3
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Episode 27
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39:53
9 ways pop culture can inspire your hospitality
Matt dives into his love of pop culture—think Beyoncé and Taylor Swift—and how their approach to performance, feedback, and fan connection can inspire the hospitality world. He shares early hospitality stories, the value of emotional intelligen...
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Season 3
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Episode 28
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28:29
Why multicurrency matters in hospitality with Susanne Sandler
In this episode, Matt sits down with Susanne Sandler, GM of Fintech at Mews, to talk about brand-new feature Multicurrency. The pair discuss the challenges cross-border payments create for international guests – from unfamiliar currencies to hi...
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Season 3
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Episode 24
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23:16
User disengagement in hospitality
User Disengagement might not be the most exciting term, but it plays a crucial role in shaping guest experiences. Matt shares his insights on the topic with a comparison to TikTok. It can mean the difference between seamless, personali...
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Season 2
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Episode 13
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28:57
Macro trends and their impact to the travel industry with Wouter Geerts
In this conversation between Matt and Wouter Geerts, Director of Market Research at Mews, they talk about big-picture trends affecting the global economy. They discuss economic, political development and consumer sentiment and how this impacts ...
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Season 3
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Episode 25
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26:46
Driving total revenue per available guest
In this episode Matt dives into some fresh takes on hotel revenue and why the lifetime value of a guest really matters. He breaks down what actually drives performance, what motivates guests to spend more, and how hoteliers can tap into those o...
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Season 3
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Episode 23
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25:04
Mews Product Roadmap 2025 with Josef [Pepa] Starýchfojtů
In this episode, Matt Welle is joined by Mews CTPO Pepa [Josef] Starýchfojtů to chat about the upcoming plans for Mews product line-up in 2025. It's a chance to learn more about our commitment to advancing and transforming both hospitality tech...
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Season 3
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Episode 21
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59:24
Building a high performing hotel tech stack with Timur Dikman
In this episode, Matt and Solutions Architect Lead Timur Dikmam from Mews, explore the core of a thriving hotel ecosystem—the Property Management System (PMS). From seamless distribution and accounting to automated pricing (with half of hotels ...
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Season 2
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Episode 17
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44:22
Hiring, retaining and motivating staff with Mews CPO Naomi Trickey
Matt sits down with Mews Chief People Officer, Naomi Trickey, for a deep dive into employer branding, staffing, and growth. They discuss the power of engaging work, dynamic career paths, and upskilling, all while highlighting the importance of ...
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Season 2
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Episode 14
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48:20
5 strategies for hotel revenue growth
In this episode of Matt Talks, we take a deep dive into five powerful strategies that hoteliers can use to drive revenue growth and maximize profitability. Whether you're a boutique hotel, a large chain, or somewhere in between, this episode is...
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Season 2
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Episode 19
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37:48
The power of AI in hospitality, with Conor Winders
In this episode, Matt chats with Conor Winders, VP of Product & Engineering at Mews, on AI's impact in hospitality. They discuss cutting-edge travel tech, AI adoption, and the future of invisible hospitality.Curious about AI opportu...
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Season 2
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Episode 18
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45:27
The art of upselling in hospitality
Upselling is a game-changer for boosting hotel revenue, but let’s be honest, it can feel awkward for both staff and guests. This week, Matt reveals how to turn upselling into a seamless, high-converting opportunity. From the best moments to ups...
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Season 2
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Episode 15
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24:41
Boosting guest loyalty in hotels
Guest loyalty isn’t just about stacking up points and perks—it’s about crafting unforgettable moments that keep guests coming back for more (and telling their friends!). It’s one of Matt’s favorite topics, and he’s sharing some top tips and key...
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Season 1
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Episode 10
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35:42
Door locks in hospitality with Mews in-house door lock guru Adam Britton
In this episode, we’re unlocking one of the biggest challenges in hotel operations—literally! Our in-house door lock guru is here to crack open the world of hotel locks, where outdated hardware can stick around for decades, limiting opportuniti...
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Season 1
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Episode 7
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37:19