Matt Talks Hospitality
Welcome to Matt Talks Hospitality, a hospitality podcast where every episode is tailored for hoteliers.
Your host, Matt Welle, Mews CEO, has spent over two decades in the hospitality industry. He shares valuable lessons and insights to help you fine-tune and improve your business. He brings together hospitality and tech experts to dive into hotel operations, revenue management, and more.
As the CEO of the hospitality software company Mews, he's excited to be making a mark on an industry which is as old as mankind. Its an industry that desperately needs a new generation of thinkers to drive innovation. He believes technology should not alienate personal relationships, it should rather help facilitate better and more personal service.
More episodes and video content available here: https://hubs.ly/Q0350wrf0
Learn more about Matt Welle: https://www.linkedin.com/in/matthijswelle/
Episodes
40 episodes
The art of unscripted hospitality with Dina Belon
What happens when you hire for personality? That’s how Staypineapple built a culture where staff aren’t afraid to be themselves at the front desk, where genuine interactions win over guests and where hospitality feels authentic, not scripted. T...
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Season 5
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Episode 46
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32:06
Are your hotel guests loyal, or just collecting points? With Michael Coscetta
Michael Coscetta, President of Mews, knows how to build and scale global business teams in high-growth industries. He also spends about half of every year staying in hotels, which makes him an expert on loyalty programs from the guest perspecti...
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Season 5
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Episode 45
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32:29
How AI is already simplifying hotel operations with Charlie Delamare
Charlie Delamare knows hotel operations inside out. Before joining Mews, he was a hotelier himself, dealing with the same manual tasks every hospitality team faces. In this episode, Charlie and Matt discuss how AI tools like ChatGPT are already...
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Season 5
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Episode 44
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30:49
The front desk mess: How to cut hotel queues
It’s mid-afternoon and the reception line is growing. Guests are restless, and staff are heads down just trying to keep up. Sound familiar? In this episode, Matt uncovers why lines really build up—and how smart tech keeps arrivals and departure...
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Season 5
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Episode 43
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19:45
Why this revenue manager tracks every square meter
Rebecca Lane knows every inch of Paradise Resort. Having first served breakfast, 15 years later, she’s now running revenue across the entire property. Rebecca’s seen the resort transform from outdated systems and long check-in lines to one of t...
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Season 5
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Episode 42
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23:18
New PMS, same chaos? What hotels get wrong about changing tech
Claudia Meglin, Director of CMC Hospitality Software, has seen it all – botched migrations, bloated rate plans and hotels that swap systems without fixing what’s actually broken. In this episode, she joins Matt to unpack why so many PMS project...
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Season 5
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Episode 41
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27:46
The case for human-led hospitality with Bashar Wali
Have we over-engineered the basics in hotels? Bashar Wali, Founder of Practice Hospitality and This Assembly, argues that true hospitality is human-led even as automation, AI and dynamic pricing become the norm. The tools may evolve, but the he...
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Season 4
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Episode 40
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46:29
Top 4 AI chatbots on Mews Marketplace for hotels
AI chatbots are flooding the hotel tech space, but which of them actually deliver? In this episode, Matt puts the spotlight on the top 4 AI chatbots on Mews Marketplace and asks the founders to pitch their products. You'll hear from Evan Chen (...
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Season 4
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Episode 39
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23:02
What hoteliers can learn from serving at Wimbledon
Matt doesn’t usually talk sports, but Wimbledon made him break his own rule. In this episode, he looks at how the tournament’s mix of tradition, innovation and excellence mirrors serving in hospitality. Anticipating needs before they appear. Tu...
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Season 4
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Episode 38
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21:51
Hotel pricing and revenue strategies shaped by data
Hotels love to talk data. But what does that look like in making pricing and revenue decisions? In this episode, Matt sits down with Henry Blackman, Director of Product GTM Strategy at Mews, to talk about data and testing as a fuel for smarter ...
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Season 4
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Episode 37
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30:54
How to run your hotel with fewer staff
It’s a time when hotels are short on staff. Costs are up. Talent’s scarce. How do you keep things running without burning out your team – or affecting the guest experience? In this episode, Matt gets into the real talk: what actually works when...
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Season 4
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Episode 36
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29:56
Creating a home away from home for guests with Nicole Torbiörnsson from Ett Hem
Ett Hem, a beautiful hotel in Sweden, is one of Matt's favorites and for good reason. Ever stayed at a hotel that feels like home? Creating a homey feeling for guests is top priority for Ett Hem. Matt talks to Nicole Torbiörnsson, Director of S...
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Season 4
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Episode 35
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18:14
How to keep a hotel platform stable and scalable with Ryan Tomlinson
Matt talks to Ryan Tomlinson, VP of Product and Engineering for Platform Enablement at Mews, about what it takes to keep a global hotel platform reliable and secure. He explains how the team utilizes cloud infrastructure, protects customer data...
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Season 4
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Episode 34
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27:12
The joy of PMS migration with Manisha Athukorala
Is there joy in PMS migration? There can be, when it's done right. In this episode, Matt talks to Manisha Athukorala, VP of Deployment and Customer Success at Mews, about the secrets behind what really makes switching to a new PMS successful. H...
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Season 4
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Episode 33
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29:55
How a cyber attack reshaped this hotel’s security with Joshua Edwards
Joshua Edwards (Penta Hotels), a seasoned hotelier, shares how a major cyber attack, coinciding with the birth of his son became a turning point for his hotel’s cybersecurity. In response, they rebuilt their strategy around six core pillars: pr...
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Season 4
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Episode 32
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24:49
Best hospitality investment strategies with Joe Pettigrew
In this episode Matt talks to leadership consultant Joe Pettigrew about investment strategies. They delve into various approaches to investing, sharing insights and experiences to guide viewers in making informed financial decisions. Hear their...
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Season 3
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Episode 22
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35:29
The magic of Atomize RMS with Ellen Hartelius
Matt and Ellen, Product Director at Atomize, dive into how Atomize RMS enables real-time, context-aware price optimization for hotels. Ellen shares her journey from product research to UX, emphasizing trust in automation and the evolving role o...
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Season 3
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Episode 26
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27:01
Hotel jobs of the future with George Barker
The hospitality industry is undergoing a shift as technology and AI reshape traditional roles. Positions like night auditors and reservation agents are changing. This week Matt caught up with George Barker, Senior Director of Communications, to...
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Season 3
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Episode 30
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26:37
Top 10 Mews features in the last year
We’re diving into ten powerful features of Mews that every hotelier should know about. From Apple Wallet integration for smooth key access to smarter guest profile management, these tools aren’t just flashy, they’re genuinely game-changing.&nbs...
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Season 3
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Episode 31
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17:55
The history of Mews with Richard Valtr
Grab your popcorn and cozy chair for a special episode with Mews Founder, Richard Valtr. The two long-time friends and business partners chat about the original vision for Mews as a disruptor, how they earned early customer trust, and what it t...
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Season 3
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Episode 29
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52:52
Best hotel website strategies with Michael Fitzsimmons
Matt sits down with Michael Fitzsimmons, VP of Growth at Mews. They dive into why a hotel’s website is much more than just a place for booking, it's your digital front door, the first impression, the first experience and essentially th...
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Season 3
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Episode 27
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39:53
9 ways pop culture can inspire your hospitality
Matt dives into his love of pop culture—think Beyoncé and Taylor Swift—and how their approach to performance, feedback, and fan connection can inspire the hospitality world. He shares early hospitality stories, the value of emotional intelligen...
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Season 3
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Episode 28
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28:29
Why multicurrency matters in hotel payments with Susanne Sandler
In this episode, Matt sits down with Susanne Sandler, GM of Fintech at Mews, to talk about brand-new feature Multicurrency. The pair discuss the challenges cross-border payments create for international guests – from unfamiliar currencies to hi...
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Season 3
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Episode 24
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23:16
How to work with user disengagement
User Disengagement might not be the most exciting term, but it plays a crucial role in shaping guest experiences. Matt shares his insights on the topic with a comparison to TikTok. It can mean the difference between seamless, personali...
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Season 2
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Episode 13
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28:57
Macro trends and their impact to the travel industry with Wouter Geerts
In this conversation between Matt and Wouter Geerts, Director of Market Research at Mews, they talk about big-picture trends affecting the global economy. They discuss economic, political development and consumer sentiment and how this impacts ...
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Season 3
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Episode 25
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26:46