Matt Talks Hospitality
Welcome to Matt Talks Hospitality, a hospitality podcast where every episode is tailored for hoteliers.
Your host, Matt Welle, Mews CEO, has spent over two decades in the hospitality industry. He shares valuable lessons and insights to help you fine-tune and improve your business. He brings together hospitality and tech experts to dive into hotel operations, revenue management, and more.
As the CEO of the hospitality software company Mews, he's excited to be making a mark on an industry which is as old as mankind. Its an industry that desperately needs a new generation of thinkers to drive innovation. He believes technology should not alienate personal relationships, it should rather help facilitate better and more personal service.
More episodes and video content available here: https://hubs.ly/Q0350wrf0
Learn more about Matt Welle: https://www.linkedin.com/in/matthijswelle/
Matt Talks Hospitality
Creating a home away from home for guests with Nicole Torbiörnsson from Ett Hem
Ett Hem, a beautiful hotel in Sweden, is one of Matt's favorites and for good reason. Ever stayed at a hotel that feels like home? Creating a homey feeling for guests is top priority for Ett Hem. Matt talks to Nicole Torbiörnsson, Director of Sales and Reservations at the hotel, who shares what their staff does to turn every stay into something personal and memorable.
Learn more about the podcast here: https://hubs.ly/Q0350wrf0
#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms
0:00 - Introduction to Ett Hem hotel
0:32 - The story behind Ett Hem
2:39 - What it takes to create a homey atmosphere at a hotel
3:10 - How to hire the best people
7:16 - About the focus on quality and local sourcing
9:39 - Best website practices
11:34 - Direct bookings vs. OTAs
12:22 - Best tech for best guest experience
13:49 - Tips for personalizing hotel experience
15:49 - The power of human touch in hospitality
17:35 - How to build lasting relationships with guests